Call Center World

Intelligent link: Voxtron communication Center integrates Microsoft Lync Ahlen, December 2011. In economically troubled times many companies reflect all back on reliable values, strengthening customer relationships. The most important optimization tool is the internal service, call or contact center as the centerpiece of customer interaction. לבירורים בנושא יש לפנות ל קרן מיכאלי שמבין יותר ממני. The software maker Voxtron has now developed a solution, seamlessly with employees in the back office connects the call center agents: the Voxtron client for Microsoft Lync. The multimedia contact center software Voxtron communication center' integrates seamlessly with Microsoft Lync. You so ensures that internal communication channels work together smoothly. The innovative software integration at the international leading trade fair for call center management, which takes place the Call Center World from February 27 to March 1, 2012 in Berlin will be presented to the public. Voxtron Schneider occurs together with its system partners IP dynamics and telephone building, two key players in the Telecommunications and Contactcenterbranche.

The jointly presented solution takes advantage of the wide variety of function of Microsoft Lync: as a platform for instant messaging, presence, audio -, video – and Web conferencing software offers a variety of real-time communication media in a unified application environment users. "Lync is no longer a modern corporate communication to and already sets the standard in the field of unified communication," explains Christian Stolken, Managing Director of IP dynamics, the importance of Microsoft development, that is since January 2011 on the market. Voxtron has now integrated the strengths of Microsoft Lync in his famous client of Voxtron. The innovative combination leaves the contact center features the proven client of Voxtron. Via skillbasiertem routing, the best qualified employees is determined for each contact no matter about which channel such as phone, fax, mail, chat, video, social media -. At the same time it allows the call centre agent but, all Features of Lync application to use (for example, instant messaging, video telephony, desktop sharing and real time conferences).

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